At O2 Trade, we strive to ensure your satisfaction with our services. If you are not completely satisfied with your purchase, we offer a return and refund policy to make things right. Please read the following policy carefully:
Returns:
Eligibility: To be eligible for a return, your request must meet the following conditions:
You must submit your return request within 30 days of receiving the service.
The service must be unused and in the same condition as you received it.
You must provide proof of purchase, such as a receipt or order confirmation.
Return Process: To initiate a return, please contact our customer service . Our team will guide you through the return process and
provide you with further instructions.
Return Shipping: You will be responsible for paying the shipping costs for returning the service. Shipping costs are non-refundable.
Refunds:
Full Refund: We offer a full refund of the purchase price if your return meets the eligibility criteria mentioned above.
Refund Timeframe: Upon receiving your returned service, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 5 working business days.
Conditions:
Service Condition: We reserve the right to refuse a refund if the returned service is damaged or not in its original condition.
Cancellation Fee: In case of service cancellation, a cancellation fee may apply. Please refer to your service agreement for more information.
Non-Refundable Services: Certain services may be non-refundable. Please check the terms and conditions of your service agreement for details.
Promotional Offers: Refunds for services purchased under a promotional offer will be processed at the promotional price.
Contact Us:
If you have any questions or concerns about our return and refund policy, please contact us at info@o2trade.live, Our customer service team will be happy to assist you.